Our responsibility

Prevention of gaming addiction
The popularity of poker, sports betting, casino games is growing steadily; they have become an integral part of people’s daily lives, and an expression of their happiness and wellbeing. Some behavior that is absolutely harmless when practiced in moderation may entail a risk of addiction for small groups of the population. For example, shopping may become addictive, as well as playing sports, eating or consuming alcohol.

In the case of gaming addiction, a person’s life may be dominated by games of chance. He or she may use gaming as a means of escaping possibly unresolved problems or inner conflicts. A person addicted to gaming may have many unconscious motives, and though winning money is a strong incentive, it is only one of many.

We are aware that taking part in any kind of games of skill or games of chance may lead to personal and social problems. In this connection, we assume responsibility in many ways through information and prevention.

All customer enquiries relating to problem gaming are channeled through Customer Support to a “Responsible Gaming Team”. The team’s task is to ensure that the online gaming products contribute to the customer’s entertainment in a positive way. Within the CSR department, the team makes sure that existing measures are continually improved, and that new interactive and proactive prevention schemes are developed. In serving this purpose, it acts as an interface with a research project. It is also responsible for informing and training employees in this field.

Safe entertainment coupled with responsibility
We have no intention of telling our customers what to do, provided, however, that if we notice that something is wrong we will take action. Our definition of social responsibility is based on the responsible attitudes of our customers. Some examples of the remedies offered by us are outlined below.

Play smart

Rules of responsible gaming
By observing the following rules, you will be able to enjoy your gaming without misgiving:

  • Take regular breaks from your games.
  • Decide your personal limit in advance.
  • Do not increase the maximum limit which you have decided for yourself later on. (Please note: due to our responsible gaming measures, customer requests to increase their payment limits can be implemented only after 7 days.)
  • Before you start playing, decide on the winning amount at which you will end the game.
  • Decide beforehand how high your losses can be.
  • Never play under the influence of alcohol or other medication.
  • Never play if you are in a depressive mood.
  • Play only when you are fully rested and concentrated.

At-risk – what now?

If, after completing the test, you have the feeling that you may have a tendency toward pathological gaming, please make use of the option to Self Exclude Please note that customers who have Self-Excluded cannot re-activate themselves again until the end of the exclusion period, and no further payments can be made onto these accounts. However, the player has the right to request any remaining balance contained in the account. We will do everything in our power to ensure compliance with self-exclusion. However, self-exclusion requires the joint commitment of both the player and Casino Room. During the self-exclusion period players should refrain from attempting to open new accounts. We will place the player on an internal registry together with their payment information to try and prevent such a situation.

Gaming with a partner who takes social responsibility seriously

We are fully aware that we are marketing a product whose social acceptance is not uncontested. We are therefore particularly keen on safeguarding this product with a number of measures designed to ensure that the focus remains on the customer’s complete enjoyment, the quality of the products, and absolute confidence in the provider.

As part of our CSR activities, we have developed a range of technical and social measures designed to ensure that potential problems are recognized at an early stage so that any customers affected can be offered expert assistance.

Protection of minors
Persons under the age of 18 are prohibited from making use of the CasinoRoom.com gaming line-up. CasinoRoom.com is aware of its responsibility to prevent minors from taking advantage of its product portfolio.

In order to ensure maximum protection of minors, we also rely on co-operation with parents and caretakers.

Please keep your access details safe at all times (user ID, password and your question and answer combination).

Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people. www.saferinternet.org is a website which is co-funded by the European Union and provides comprehensive information about internet filter software and also offers a free test version.

Professional help
If you are looking for professional help please contact www.gamcare.org.uk, which is an acknowledged help organization with dedicated experts that operate a variety of counselling services. You may also visit www.gamblersanonymous.org or www.gamblingtherapy.org for help in your country.

Please contact us directly if you have any questions relating to the Company’s spectrum of CSR activities. Our customer support team is at your disposal at any time under responsible.gaming@casinoroom.com.